Shipping Policy

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Thank you for shopping with Modernriderco. This Shipping Policy explains how and when we process, ship, and deliver your order. By placing an order on [www.modernrider.com], you agree to the terms below.

1. Where we ship

We currently ship to all 50 U.S. states and Washington, D.C. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories at this time. If you would like to ship to a freight forwarder or a location outside this list, please contact us before ordering.

2. How our fulfillment works

To offer a wide selection at fair prices, we work with a network of trusted suppliers and fulfillment partners, and most items are shipped directly from international warehouses, including facilities in China. This means your order is not shipped from a local U.S. store, and delivery times are longer than those of domestic retailers. We believe in being upfront about this so you always know what to expect.

3. Order processing time

After your order is placed and your payment is confirmed, we need [2 to 5] business days to review, verify, and prepare it for dispatch. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

During high-demand periods such as Black Friday, Cyber Monday, and the holiday season, processing may take longer. If we expect a significant delay, we will notify you by email.

4. Estimated delivery times

Delivery times are counted from the date your order ships, not the date it is placed.

Shipping method	Estimated transit time	Cost
Standard shipping	[10 to 20] business days	Free
Expedited shipping (where available)	[7 to 12] business days	[$X.XX]

These are estimates, not guarantees. Actual delivery may vary because of carrier performance, customs clearance, weather, peak seasons, or other factors outside our control. The total time from order to delivery is usually the processing time plus the transit time shown above.

5. Order tracking

Once your order ships, you will receive a confirmation email with a tracking number and a tracking link. Please allow [24 to 72] hours after you receive it for the tracking information to update, since international carriers often take time to register a new parcel in their systems.

Some shipments are handed to a local U.S. carrier (such as USPS, UPS, or FedEx) once they arrive in the country, so the tracking number may change or show limited updates for several days. This is normal. You can also check your order status at any time at [link to tracking page].

6. Multiple packages and split shipments

Because items in one order can come from different suppliers or warehouses, your order may arrive in more than one package, on different days, and with separate tracking numbers. You will not be charged extra shipping for split shipments. Each package will be tracked individually in your confirmation emails.

7. Shipping rates

Shipping costs are calculated at checkout based on your order and the shipping method you choose. Any shipping promotions, such as free shipping above a minimum order value, are shown on our website and apply only to eligible orders and destinations.

8. Customs, duties, and taxes

Because many of our products ship from outside the United States, your package may be subject to customs inspection and to import duties or taxes under U.S. law. [Choose one and delete the other:]

[Option A: The prices at checkout include all applicable duties and taxes, so you will not be asked to pay anything additional upon delivery.]

[Option B: Import duties and taxes, if any, are not included in the item price or shipping cost and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.]

Customs procedures can occasionally add several days to delivery. Such delays are outside our control and are not a reason for cancellation or refund by themselves.

9. Address accuracy

Please make sure the shipping address you enter at checkout is complete and correct, including apartment or unit number and ZIP code. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at [support email]. We can update the address only if the order has not yet been shipped.

If a package is returned to us because of an incorrect or incomplete address, or because it was not claimed, we can re-send it once you pay the new shipping cost, or issue a refund of the product price minus the original shipping costs.

10. Delayed, lost, or damaged orders

Delayed orders. If your tracking shows no movement for [10] consecutive business days, or your order has not arrived within [25] business days of the shipping date, please contact us and we will investigate with the carrier and our supplier.

Lost orders. If the carrier confirms that your package is lost, we will send a replacement at no cost or issue a full refund, at your choice, subject to stock availability.

Damaged or incorrect items. If your item arrives damaged, defective, or different from what you ordered, email us within [7] days of delivery at [support email] with your order number and clear photos of the item and packaging. We will arrange a replacement or refund after review.

For additional details, please read our Refund and Return Policy at [link].

11. Order changes and cancellations

Because our orders are sent to suppliers for fast processing, changes or cancellations are possible only within [12 to 24] hours of placing the order and before it has been dispatched. Please contact us immediately at [support email]. Once an order has shipped, it can no longer be cancelled, but you may be eligible for a return under our Refund and Return Policy.

12. Our commitment on delays

If we cannot ship your order within the processing time we advertised, we will notify you and give you the option to either wait for the new shipping date or cancel your order for a full refund.

13. Contact us

If you have any questions about your shipment, we are here to help.

Email: aacevedoarnol@gmail,com Response time: within [24 to 48] business hours, Monday to Friday Website: [www.modernriderco.com]

 reserves the right to update this Shipping Policy at any time. Changes take effect when posted on this page.